I was the user.
Now I build
the tools.

I'm a Product Manager at Shikho, building the CRM that 300+ sales, CX and ops people use every day. I started my career answering customer calls, so I know what my users need from their tools.

hello@thisisassad.com
Since 2018

Hi, I'm Assad.

I started on the phones for Uber and foodpanda. Now I build the CRM that 300+ Shikho agents use.

Md Assaduzzaman
93% in 3 days

Sales Desk

Price, coupon, script and training in one window, for the course the student is asking about.

Sales Desk in the CRM
In development

Pay Bill

Students pay a bKash bill themselves or at any bKash shop, so agents stop walking them through the app.

Pay Bill in the CRM
300+ daily users

Calling system

Our own inbound, outbound and Autodial calling inside the CRM, with the caller's lead opening on every incoming call.

Calling system in the CRM
Every agent, live

Live dashboard

Every agent's status, call and timer, live in the CRM, with no second portal to manage.

Live dashboard in the CRM
Bangla and English

CRM AI Filter

Type or speak in Bangla or English, and AI builds the filter.

CRM AI Filter in the CRM
WhatsApp or SMS

Pay by Link

A payment link for any course or quarter, shared by WhatsApp or SMS.

Pay by Link in the CRM
Built for a client

Suntrigo

A full online shop for solar panels, batteries and inverters, with cart, checkout and an AI sales assistant.

Suntrigo in the CRM

Brands I've worked with

ShikhoSheba PlatformGenex InfosysUberfoodpandaGrameenphone

Brands I've worked with

ShikhoSheba PlatformGenex InfosysUberfoodpandaGrameenphone

Experience

From the support floor to product, since April 2018.

Sample work

Tools I built hands-on before moving into product.

Hiring for a product role?

Pick a time that works for you and I'll send a calendar invite.

October 2026

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Pick a day to see open times.

Times are in your time zone (UTC).